If you work in customer service, you will almost inevitably keep people waiting as you try to address their concerns.
You might find that “thank you for your understanding” is getting a little overused in these circumstances.
That’s why we’ve compiled a list of formal and informal synonyms to help you out!
Other Ways to Say “Thank You for Your Understanding”
- Appreciate your patience
- Thanks for getting it
- Thanks for understanding
- Appreciate your flexibility
- Grateful for your understanding
- We apologize for the inconvenience
- Sorry for the inconvenience
- I’m glad we understand each other
- Thank you for making me feel understood
- I’m glad you understand
- I’m glad you get the picture
- Thank you for catching on
- I’m glad you caught my drift
- Thank you for hearing me out
- I’m glad you recognize the issue at hand
- Thank you for seeing where I’m coming from
- “Thank you for your understanding” is grammatically correct and suitable to use in professional circumstances, particularly customer service.
- “Appreciate your patience” is an appropriate professional alternative.
- As an informal alternative, you can simply say “thanks for getting it.”
Stick around to see how we use our choice of formal and informal synonyms for “thank you for your understanding” in some helpful examples.
Afterward, we’ll let you know whether “thank you for your understanding” is the correct phrase to use at work. Should you employ an alternative instead?
Appreciate Your Patience (Formal)
When engaging with clients or customers at work, “appreciate your patience” is essentially another way to say “thank you for understanding” professionally.
Firstly, this phrase is respectful and polite, and you can use it when speaking to a customer on the phone or at the end of an email.
Furthermore, it is appropriate where some inconvenience has arisen which will take some time to solve.
“Thank you for your understanding” is the best phrase to use in a customer service role. However, it never hurts to mix up your language from time to time using an alternative phrase, particularly in your work emails.
Consider the following email example to see ”appreciate your patience” in action:
Dear Miss Pott,
We have noted your query and will reinstate your account immediately.
We appreciate your patience in this regard.
Additionally, to see how this phrase might be used over the phone, consider the following sentence:
Hello again, ma’am. I’m sorry to have kept you on hold and do appreciate your patience. Happily, I believe I have found the solution to your problem.
Thanks for Getting It (Informal)
“Thanks for getting it” is a different way to say “thank you for your understanding” when you’re speaking to a friend, family member, or acquaintance in an informal setting.
Since this phrase is a colloquialism, it wouldn’t be appropriate to use it at work, as it will come across as unprofessional to customers. Consequently, “thank you for your understanding” is the preferred option for formal circumstances.
However, if you’re trying to explain something to someone close to you and you are grateful that they have taken the time to understand your position, “thanks for getting it” lets them know that you appreciate their understanding.
Finally, let’s see how this phrase might be used in a few examples:
Thanks for getting it, Charlie. Sometimes, it feels like you’re the only person who does.
I know I’m not the best at articulating myself sometimes, so thanks for getting it.
Is It Correct to Say “Thank You for Your Understanding”?
It is grammatically correct to say “thank you for your understanding” and this phrase can be used in a professional setting, particularly when engaging with customers or clients.
It can also be used in informal circumstances, although it might come across as a bit stilted when speaking to a close friend.
In short, you can use our list of synonyms to change up your language at work or to find a more suitable informal variant of “thank you for your understanding.”
If you’d prefer to use the original phrase, however, here are a few variations that you can use in practice:
- Thank you for understanding
- Thanks for your understanding
- Thank you for your understanding in advance
- Thank you for your understanding in this matter
- Thank you for your understanding and cooperation
- Thank you for your understanding and consideration
To conclude, “thank you for your understanding” is grammatically correct and suitable to use in the workplace when engaging with clients and customers.
If you find our list of alternatives useful, go ahead and bookmark this page so you can find them again easily!